Returns Policy
For Vetrinex Products
100% Money Back Guarantee

We are so certain that you will be completely satisfied with our cutting edge products for your pets, that we offer you a 60-day unconditional money back guarantee*. We know that our Flex HJ can take 4-6 weeks to see the results, as that is known as the "Loading Phase" . That is why we offer customers the full 60 days to use the products and see the benefits in their best friend. We decided to offer this 60 day, 100% unconditional product refund, to all of our products to give the pet owners the time to really see how much better their pet is for all products before deciding to quickly.

Simply try our products for up to 60 days. If you are not completely satisfied - for any reason - return the product (Follow the simple directions below) to us within 60 days for a complete refund less shipping fees.

1) Please first email us that you are going to return the product at returns@vetrinex.com so we can be on the look out for it to speed up the refund.
2) Please ship any used and unused portions of the products with their original containers, plus your name and invoice or order number, via prepaid USPS:

Vetrinex
9 Winding Way
Scarborough, ME 04074
U.S.A.

If you paid by credit card, we will issue your refund to that card within 3 business days of receipt of your goods. If you paid by check, we will mail you a refund check within 7 - 10 business days of receipt of your goods.

If you have any questions or comments about our Returns Policy, or want to follow up on a recently returned order, please email us at returns@vetrinex.com

* Full refund limited to orders of $200 or less. For larger orders there is a 25% restocking fee